Refund & Cancellation Policy
At Ztore Digital, customer trust is our top priority. Below is our transparent policy governing cancellations, refunds, and access replacements for digital assets.
Duplicate Payment
100% automated refund processed immediately if charged twice for the same order.
Instant Replacement
Broken or inaccessible Google Drive links restored within 24 hours or money refunded.
Original Source Refund
Refunds credited directly back to your source Bank Account, UPI ID, or Card.
1Nature of Digital Intangible Products
All products listed and sold on Ztore Digital (https://smartdigitalhut.com) are intangible, downloadable digital files (e.g., HD video reels bundles, creator graphics, audio tracks, and templates). Access to these files is granted instantaneously through encrypted cloud storage links (principally Google Drive) immediately upon successful payment confirmation.
Because digital assets cannot be physically returned, re-packaged, or revoked once downloaded, all sales are generally considered non-refundable once the download link has been accessed or used, except under the explicit qualifying circumstances outlined below.
2Eligibility for a 100% Full Refund
You are entitled to a full refund or direct financial compensation in the following scenarios:
If your account was debited more than once for a single order due to a payment gateway latency or network error, please submit both transaction IDs. The duplicate amount will be refunded immediately without question.
If the delivered Google Drive folder is completely corrupt, files are missing, or access permissions cannot be granted by our support desk within 24 hours of receiving your grievance, a 100% refund will be provided.
If your bank debited the amount but our website failed to generate an Order ID due to a technical glitch, and the link was not delivered to your email within 4 hours, you may request either manual order fulfillment or an immediate refund.
3Non-Refundable Circumstances
Refund requests will NOT be honored under the following conditions:
- Change of Mind: Deciding you no longer want or need the bundle after payment and file download.
- Lack of Editing Skills: Inability to use standard video editing software (e.g. CapCut, VN Editor, Premiere Pro) when all files are provided in standard industry MP4 format.
- Incorrect Email Entry: Entering an invalid or misspelled email address at checkout without contacting our support team to correct it. (We will gladly re-assign your purchase to your correct email upon proof of payment).
- Claims Exceeding 7 Days: Refund requests raised after 7 days from the transaction date.
4Cancellation Policy
Because order fulfillment and Google Drive authorization occur in real-time within seconds of payment completion, an order cannot be cancelled once payment has been cleared. If you feel an error occurred during checkout, please reach out to our team immediately before attempting a chargeback.
5Refund Processing Timelines & Mode of Payout
Once your refund request is verified and approved by our support staff:
Mode: Refunds are credited strictly back to the original source payment method used during checkout (Original UPI ID, Debit Card, Credit Card, or Net Banking account).
Processing Time (Our End): Initiated within 24 to 48 hours of approval.
Credit to Bank Account (Banking SLA): Usually reflects within 5 to 7 working days, depending on your acquiring bank's settlement cycle and RBI clearing guidelines.
6How to Submit a Refund or Replacement Request
To initiate a claim, please contact our official support desk with:
- Your Order ID (e.g. #ZT-...) or registered Email Address.
- Payment Gateway Reference / UTR Number.
- A short description or screenshot of the technical issue faced.
7Dedicated Support Desk
Platform: Ztore Digital
Desk: Order Disputes & Refund Desk
Email: smartdigitalhut@gmail.com
Phone: +91 8637830407
Operating Hours: 10:00 AM – 8:00 PM IST (Monday to Sunday)
First Response SLA: Under 4 hours on WhatsApp / 24 hours on Email.